First-Time Guest Guide

Our first priority is to ensure that you have an excellent experience with us.  Use our first-time guest guide & FAQ’s below to learn all about OPAC before your visit.  Remember, we are here to help.  If you have any questions regarding an upcoming visit, please call our Box Office team at 256-241-3322.

Helpful Tips

Above all, we hope you enjoy your experience at OPAC, and please know that we are here to help. If you have a question or need assistance of any kind, please just ask a member of our staff. We believe in great entertainment experiences, and we want to be our guests’ favorite place for live events.
While going to OPAC is certainly a special occasion, there is no required dress code. You’ll probably be most comfortable in casual business attire, but you’ll often see people in jeans, khakis, and other more less formal wear. Some people enjoy dressing up and making a special night of it, and you can too, but most of all we want our guests to be comfortable. We would ask you to politely consider other guests’ possible allergic reactions when applying fragrances like perfumes or colognes, as OPAC is a closed area with many people in close proximity to each other.
It’s the #1 complaint we hear from our veteran guests. Late-arriving guests can truly dampen the magic and the mood that is created when the lights go down and a performance starts. We recommend planning your travel so that you arrive in downtown Oxford no later than 30-40 minutes before show time. You should then budget about 10 minutes to park and walk to the theater. There is nothing worse than having to rush to the theater, and then arrive just as the doors close for the start of the show. Our lobby doors open 60 minutes prior to show time; seating areas open 30 minutes prior to show time for Broadway, 30-60 minutes prior to show time for concerts, comedy and other events. With the schedule we recommend above, you’ll arrive with plenty of time to find your seat, get settled, or enjoy a pre-show drink or a light snack. Also, if you’re late, you may end up listening to the beginning of the show from the lobby. Most shows require that our ushers hold late arrivals in the lobby until a suitable pause in the program. The timing of allowing late arrivals into the seating area is determined by the show and designed to cause as little disruption as possible to other guests and the performers on stage.
We invite you to enjoy drinks and light snacks before the show in the main lobby. Our lobby concessionaire features soft drinks, bottled water, and a full selection of theatre candy. Please note that our menu is much more snack-oriented than meal-oriented. For recommended pre-show dining options including quick-serve restaurants just minutes from our doors, please visit here.
Temperature management in a large three-story high, open room filled with 1,130 guests, all with varying perceptions of comfort is a complex challenge. Our temperature settings call for discharge air of between 65 and 70 degrees. By having air of that temperature enter the room, it mixes with the heat from body temperatures and the heat from the theatrical lighting, with the end goal being to achieve a temperature of 70 to 74 degrees. This range can be affected by many factors including closeness of the air vents, the air pressure of the system, the number of guests at the event and the amount of humidity in the air coming into the system. In analyzing our guest survey feedback, about 6% of guests tell us that temperatures are the #1 thing we could improve at OPAC. Of that 6%, about half said temperatures were too warm and the other half said temperatures were too cool. As you can see from this survey data, meeting everyone’s sense of the perfect temperature is a complicated part of managing a large public assembly building like OPAC since perceptions of warm and cold can vary greatly and be affected by the age and gender of each guest. Our recommendation is to dress comfortably for being in a large crowd, and if you are susceptible to cold, just bring a sweatshirt, light jacket or sweater just in case. We wish the temperature could be perfect (and adjustable) in each and every one of our 1,100 seats, but that technology just does not exist yet.
Most shows usually last two to three hours, and many have an intermission including almost all Broadway shows. You can find the exact schedule posted in the lobby near the doors to the seating area and the restrooms.
OPAC has twice the number of restrooms as required by code; but for our most popular performances, lines do form, so please plan accordingly. OPAC regularly receives many compliments about our restroom attendants who assist in moving lines quickly so please do not be dissuaded by the lines you might see at the start of intermission.
For taller guests looking for more legroom, OPAC recommends seats in the Balcony, Section 400 or 500, Row A. Seats in this aisle offer several inches of added leg room. For more information on these seating options please contact our Box Office at 256-241-3322.
OPAC offers a diverse selection of entertainment. Not all productions may appeal to or be appropriate for every guest or for all ages. Ticket buyers should take responsibility for making informed decisions regarding their purchases. If you ever have questions about the content or appropriateness of a show, please contact us at [email protected]

Guest Etiquette Guide

Once the show starts, please let the stage be the center of attention. We ask that you turn off all cell phones and limit conversation. If children are attending this performance with you please exit the theater immediately if they become restless or talkative.
Please also save texting until AFTER the show. The light from phones is distracting to others throughout the theater. Please keep them turned off.
Small snacks and drinks are welcome in the seating area, but as a courtesy to those around you, eat and drink as quietly as possible. Please know that odors and noisy wrappers can disturb others. Please note that outside food and drink are strictly prohibited.
All guests require a ticket, regardless of age. Children under the age of 6 are not encouraged to attend most OPAC performances including Broadway, Concerts and Comedy shows. Children must be able to sit quietly in their own seat without disturbing other guests. Some shows make further age appropriate recommendations, and we will provide those on our website; however, parental discretion is always advised, and judgment of the content for each show should be made on an individual basis prior to purchase. When available, OPAC provides links to show websites for further information and recommendations. As a further courtesy to our patrons, OPAC recommends one parent or chaperone for every one child in attendance. This policy does not include special kids shows such as our school show series.
Photography and video recording is prohibited. All electronic devices (cell phones, smart phones, tablets, digital cameras) must be turned off before entering the seating area. Cameras with detachable lens are not allowed into the building, and for some shows no cameras of any kind are allowed including small point-and-shoot cameras.